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Last Updated: 12 Jan 2026

Higher Nitec in Customer Experience (2 years)

In this course, you will learn the critical importance of customer experience in today’s business landscape. Students will be exposed to various tools to discover practical strategies and frameworks for designing and delivering outstanding customer experiences across various touchpoints, from initial engagement to post-purchase support.

ITE College West
Admission type: JAE, JIEH, ITE EAE
Course duration: 2 years
Course codes and net aggregates for 2026 JAE:
CollegeCourse code
ELR1B3-B net aggregate
ITE College West
V6220 - 29

Note: Course code for ITE (Final Appeal) is HF2CX and applies to all colleges.

Course codes and net aggregates for 2025 JIE 'H':
CollegeCourse code
ELMAB3 net aggregate
ITE College West
FPBSC7 - 11

Learn more on:

Course details

Field of studyBusiness and Services
Certification offered

Higher Nitec in Customer Experience

Learn more about the course

Minimum entry requirement

You must meet the respective examination requirements in order for us to consider your application.

For O-Level students seeking admission through JAE

To be eligible for admission, you must have also sat for Mathematics (Elementary/Additional).

SubjectGrade
English Language1-7
Additional Mathematics, Mathematics or Principles of Accounts1-8

Any 1 other subject

    		1-7
    For N(A)-Level students seeking admission through DPP
    SubjectGrade
    English Language1-3
    Additional Mathematics or Mathematics1-4

    Any 3 other subjects

      		1-5

      Internship

      Internship duration6 months

      Career prospects

      Higher Nitec in Customer Experience graduates are employed by government agencies, statutory boards and private sector companies. Some job titles held are Customer Experience officers, Customer Experience Associates, Customer Support Specialist and Customer Experience Specialists. Graduates can advance in their careers (e.g. Customer Experience Executives, Senior Customer Experience Executives) once relevant experience and higher-level Customer Experience skills are acquired.

      Related Courses

      How to register

      Joint Admissions Exercise (JAE)

      You may register using the JAE Internet System (JAE-IS). Learn the process and how to apply.

      Joint Intake Exercise 'H' (JIE 'H')

      You can apply directly to the Institute of Technical Education (ITE) in mid-December. Learn the process and how to apply.

      ITE Early Admissions Exercise (ITE EAE)

      You may register using the ITE EAE Portal. Learn the process and how to apply.