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Higher Nitec in Customer Experience (3 years)
In this course, you will learn the critical importance of customer experience in today’s business landscape. Students will be exposed to various tools to discover practical strategies and frameworks for designing and delivering outstanding customer experiences across various touchpoints, from initial engagement to post-purchase support.
| College | Course code | ELB3 net aggregate |
|---|---|---|
ITE College West | HF3CX | 3 - 9 |
Course details
| Field of study | Business and Services |
| Certification offered | Higher Nitec in Customer Experience |
Minimum entry requirement
You must meet the respective examination requirements in order for us to consider your application.
| Subject | Grade |
|---|---|
| English Language | A-D or 1-5 |
Any 2 other subjects | A-D or 1-5 |
Internship
| Internship duration | 3+6 months |
Career prospects
Higher Nitec in Customer Experience graduates are employed by government agencies, statutory boards and private sector companies. Some job titles held are Customer Experience officers, Customer Experience Associates, Customer Support Specialist and Customer Experience Specialists. Graduates can advance in their careers (e.g. Customer Experience Executives, Senior Customer Experience Executives) once relevant experience and higher-level Customer Experience skills are acquired.
Related Courses
How to register
You can apply directly to the Institute of Technical Education (ITE) in mid-December. Learn the process and how to apply.
You may register using the ITE EAE Portal. Learn the process and how to apply.