E-Learning Portal Outage

Published Date: 11 September 2017 12:00 AM

News Parliamentary Replies

Name and Constituency of Member of Parliament

Mr Seah Kian Peng, Marine Parade GRC


To ask the Minister for Education (Schools) what steps will the Ministry take to improve the robustness of the Marshall Cavendish (MC) Online e-learning portal for schools, given the recent severe outage experienced by students.

Name and Constituency of Member of Parliament

Mr Dennis Tan Lip Fong, Non-Constituency Member of Parliament


To ask the Minister for Education (Schools) what measures are being taken to strengthen online learning portals being used in schools against the prospect of outages that may disrupt the learning schedules of students.


1. Vendors of e-learning portal are required to meet the Service Level and performance requirements stipulated by MOE for schools. Load tests were conducted with these e-learning portals to ensure that they meet the performance requirements.

2. During the recent incident involving MC Online portal, the system was still operational but users had experienced intermittent slowdown in access speed and login issues. The root cause was found to be due to a limitation in the network equipment that had caused the bandwidth to be capped instead of being scalable when network traffic became heavier. As a result, additional network traffic beyond a certain threshold was dropped and would not reach the MC Online system.

3. To better support future home-based learning for the students, MOE has taken measures to upgrade existing network equipment. MOE will continue to work with vendors of e-learning portal to ensure that the bandwidth is scalable to meet the service requirements and that bandwidth testing is conducted prior to major activities with anticipated peak loads.

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