Our Service Commitment

We serve with sincerity, integrity and professionalism.
We seek to understand your needs and provide helpful and timely solutions.
Together, help us make your experience a pleasant one.

eServices are Here to Serve You Better!

Please refer to our FAQs (Frequently Asked Questions) or Ask Jamie, our Interactive Virtual Assistant, for quick answers to your queries. You may also find information on other education-related matters within our website.

Alternatively, if you wish to interact with MOE HQ through the following channels, we will strive to serve you in a timely manner.

Channel We Aim to*
MOE Hotline (+65 68722220) Answer your call within 30 seconds.

You may need to wait 15 minutes or longer to speak to our officers during the following peak periods where call volumes are high:
  • Mondays and the day after a public holiday;
  • 11.00 am to 2.00 pm daily

Emails with General/Simple Enquiries
(Online Feedback Form)

Respond to you within 3 working days.

For more complex enquiries, we seek your understanding that we may need more time for review before responding to you.
MOE Customer Service Centre We will attend to you within 15 minutes.

You may need to wait 30 minutes or longer during the following peak periods:
  • Mondays and the day after a public holiday;
  • 11.00 am to 2.00 pm daily

* We seek your patience and understanding should we take slightly longer to respond to you during our peak periods or if we require more time to address more complex feedback.