Customer Service Executive
Job Description
As a Customer Service Executive, you will support the Ministry in providing excellent service and first contact resolution to customers. Your key responsibilities include:
- Servicing customers’ transactions and enquiries through the various communication channels in a professional and friendly manner
- Providing customers with accurate information and feasible solutions based on their needs and requirements
- Ensuring all transactional information and system entries are captured in an accurate, complete and timely manner
Requirements
- A Local Polytechnic Diploma in any discipline with preferably Customer Service and Contact Centre related experience and/or qualifications
- Excellent interpersonal, written and verbal communication skills
- Good working knowledge of Contact Centre environment, KPIs and best practices would be an advantage
Service Benefits
- 18 days vacation leave
- Medical leave - 14 days sick leave (if no hospitalisation) and up to 60 days sick leave (with hospitalisation)
- Subsidised medical and dental benefits
- Use of Government Holiday Bungalows
- Group Insurance Scheme at low premium
Application Details
The closing date of the application is 7 November 2008.
To apply for the position, you are required to complete the Civil Service application form (194kb .doc) and email the completed form to moe_ped_eas_recruitment@moe.gov.sg. As processing will be based on the application form, it will not be necessary for you to attach a separate resume.
We regret that incomplete application forms will not be considered and only shortlisted applicants will be notified for an interview.